Refund policy

REFUNDS/RETURNS

If materials have already left the supplier's location and are in transit, a return/re-stocking fee will apply. This fee is variable and determined by the manufacturer, varying among different suppliers.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at clickncollectcarpets@gmail.com. Please note that returns will need to be sent to the following address: 3/778-786 Old Illawarra Rd, Menai 2234

You can always contact us for any return question at clickncollectcarpets@gmail.com.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

PRODUCT WARRANTY

Warranty and guarantee information can be found on each individual supplier's website.